Return and Exchange

Want to find out more about our returns policy? Read below for more information.

Not quite right for you? Don’t worry, we got you covered, as long as the item is still in its original condition, and is unused and unworn. We accept returns and exchanges within 30 days from the delivery date, with a 30-days money back guarantee, subject to the terms below.

The merchandise must be unwashed, unworn, and/or unused with the hangtag and/or label attached. The original receipt must be attached.

This Return Policy is only applicable to both online and in-store purchases.

EXCEPTIONS FOR RETURN, REFUND AND EXCHANGE

  1. Sale or marked down items
  2. Masks
  3. Inner hijabs

Return to store:
Online purchases may be returned to our HQ store, at Innersejuk, Block M, Ioi Connezions, Putrajaya

Return by post:
To make an online return, click here and the system will walk you through.

Once we receive your return within the 30-day policy, it will take about 7 business days to process. As soon as your return has been processed, your funds will be credited back to your original method of payment.
Returns are free and easy within 30 days of receiving your order. For refunds, you have 5 days from receiving your order.
No. Customers will need to cover their own shipping costs for all returns & exchanges.
Cross-border goods can be exchanged, but please be advised that we do not cover the shipping costs for all returns.
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